Specialty
The role
OpenAI's User Operations team is hiring an AI Support Engineer for a Toronto-based weekend-shift role. You would resolve complex technical issues for customers on OpenAI's products through tickets and live calls, and help automate support work.
What you will do
- Troubleshoot customer problems such as API failures, integration issues, authentication errors and production incidents
- Debug logs, reproduce issues and give end-to-end guidance
- Act as an escalation point, working with Engineering to resolve and prevent recurring problems
- Turn lessons from customer issues into scalable solutions with Product and Go-To-Market teams
- Find chances to automate work with scripting and AI-powered workflows
- Provide occasional holiday and weekend on-call coverage
What they ask for
- 8+ years in User Operations, Engineering, Support Engineering or similar technical roles
- Comfort scripting in Python and using tools such as Codex, ChatGPT or the OpenAI API to automate tasks
- Expert SaaS troubleshooting skills and fast learning of new technology
- Calm, polished communication with enterprise customers on live incident calls
- Standard 5x8 work week with one weekend day, such as Tuesday to Saturday
- Bachelor's degree in a technical field or equivalent experience
This is our own short reading of the posting. The full description, and anything that has changed since, is on OpenAI's careers page behind the apply button.
