Specialty
The role
GitLab is hiring an Intermediate Support Engineer for a shift role of 8-hour shifts, four weekdays and one weekend day. The work is supporting Self-managed and GitLab.com customers, remotely and asynchronously.
What you will do
- Support Self-managed and GitLab.com customers through Zendesk tickets, merge requests, email and video calls
- Work with Product, Development, Infrastructure, Customer Success and Sales on features and bug fixes
- Write and update documentation based on customer interactions
- Pair with other Support team members and act as a stable counterpart
- Join weekday and weekend daytime on-call rotations for emergency support
- Review applications and join interviews for hiring
What they ask for
- Experience managing customer-facing cases from inquiry through triage, reproduction, bug report and resolution
- Excellent Linux administration knowledge (LFCE or RHCE level)
- Scripting, preferably Ruby or Bash, and MVC frameworks, preferably Ruby on Rails
- Experience with Git and CI/CD
- Experience writing support content
- Ability to explain complex topics to audiences of varying skill
- Availability for 8-hour shifts including one weekend day
What they offer
- All-remote, asynchronous work environment
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Home office support
- Parental leave
- Growth and development budget
This is our own short reading of the posting. The full description, and anything that has changed since, is on GitLab's careers page behind the apply button.
