Specialty
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The role
The company, a remote-only company building software for short-term rental hosts, is hiring a Technical Support Engineer to bridge its 45-person support team and engineering. You would build internal tools in Laravel and Laravel Nova. Ideal time zones are US or EMEA.
What you will do
- Design, build and maintain internal tools with Laravel and Laravel Nova for the support team
- Build Laravel endpoints that power AI support tools such as Intercom Fin
- Develop automated workflows that serve multiple teams
- Write technical documentation and help articles
- Investigate and resolve complex technical issues with customers and internal teams
- Work with Product, Engineering, Sales and Customer Success on tooling improvements
What they ask for
- Product engineering experience with PHP and Laravel
- Proven ability to troubleshoot complex issues
- Exceptional written communication, since work runs on Slack and Notion
- Ability to explain technical concepts to non-technical audiences
- Customer-centric mindset and eagerness to learn
- Work in US or EMEA time zones
What they offer
- 35 days off per year, including public holidays, and parental leave
- RSU equity grant through the company's token
- Possible performance share units tied to business targets
- Mental-health support with on-call therapists
- US employees: healthcare and 401(k); contractors hired internationally
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.