Specialty
The role
GitLab is hiring a Senior Assigned Support Engineer in EMEA to act as technical advisor to its largest Self-managed, GitLab Dedicated and GitLab.com customers. The support team is fully distributed across AMER, EMEA and APAC.
What you will do
- Support the largest Self-managed, GitLab Dedicated and GitLab.com customers to keep their GitLab stable and performant
- Troubleshoot critical and sensitive issues using Zendesk, logs and Linux tools such as strace
- Build proactive relationships with key customer stakeholders and help them prioritize blockers
- Work with Product, Development, Infrastructure, Customer Success and Sales on bug fixes and roadmap
- Write and improve documentation and knowledge articles
- Pair with other Support Engineers and help with hiring
What they ask for
- Experience managing complex customer-facing support cases from triage to resolution
- Advanced troubleshooting of ambiguous, multi-layered technical issues
- Strong Linux administration (LFCE or RHCE equivalent) and low-level debugging tools
- Practical GitLab and CI/CD experience
- Scripting in Ruby or Bash and familiarity with MVC frameworks, preferably Rails
- Clear communication with audiences of varying technical background
- Familiarity with Kubernetes and serverless; EMEA time zones
What they offer
- Flexible paid time off
- Equity compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Team Member Resource Groups
- All-remote work
This is our own short reading of the posting. The full description, and anything that has changed since, is on GitLab's careers page behind the apply button.
