Specialty
The role
Hospitable, a remote-only company building software for short-term rental hosts, is hiring a Technical Support Engineer to bridge its 45-person support team and engineering. You would build internal tools in Laravel and Laravel Nova. Ideal time zones are US or EMEA.
What you will do
- Design, build and maintain internal tools with Laravel and Laravel Nova for the support team
- Build Laravel endpoints that power AI support tools such as Intercom Fin
- Develop automated workflows that serve multiple teams
- Write technical documentation and help articles
- Investigate and resolve complex technical issues with customers and internal teams
- Work with Product, Engineering, Sales and Customer Success on tooling improvements
What they ask for
- Product engineering experience with PHP and Laravel
- Proven ability to troubleshoot complex issues
- Exceptional written communication, since work runs on Slack and Notion
- Ability to explain technical concepts to non-technical audiences
- Customer-centric mindset and eagerness to learn
- Work in US or EMEA time zones
What they offer
- 35 days off per year, including public holidays, and parental leave
- RSU equity grant through the company's token
- Possible performance share units tied to business targets
- Mental-health support with on-call therapists
- US employees: healthcare and 401(k); contractors hired internationally
This is our own short reading of the posting. The full description, and anything that has changed since, is on Hospitable's careers page behind the apply button.
