Specialty
The role
Twilio is hiring a technical support expert to help users of its email platform by phone, email, chat and social media. The role is remote and based in Colombia.
What you will do
- Answer customer inquiries by phone, email, social media and chat
- Diagnose and resolve complex product issues
- Handle escalations and pass issues to product and engineering
- Mentor newer support team members
- Write knowledge base content
What they ask for
- 3-4 years in client-facing customer or technical support for email, communications or SaaS
- Explaining technical issues to technical and non-technical audiences
- Incident communication and on-call experience
- Supporting email REST APIs and email deliverability
- Familiarity with Snowflake and command-line terminals
- Based in Colombia
What they offer
- Generous time off
- Parental and wellness leave
- Healthcare
- Retirement savings programme
This is our own short reading of the posting. The full description, and anything that has changed since, is on Twilio's careers page behind the apply button.
