Specialty
Languages and tools
The role
Geeks on Site, a nationwide computer repair and tech support provider, is hiring a remote Customer Service Representative to take high volumes of customer calls. Work is full-time from home and open to candidates in Latin America, with a schedule that covers six days a week.
What you will do
- Answer high volumes of inbound customer calls professionally
- Listen to customers and give accurate information or solutions
- Follow call scripts and company guidelines
- Escalate complex technical issues to the right team
- Keep accurate call logs in the system
- Switch between multiple systems and tools while on calls
What they ask for
- B2 English proficiency
- High school diploma or equivalent
- Computer literacy and CRM experience; customer service experience preferred
- Flexible to work 6 days a week within 7 AM to 12 AM EST operating hours
- Police record from your country of residence and a copy of ID
- Windows 10/11 laptop or desktop with 8 GB RAM, i5 or Ryzen 3/5 class processor and 250 GB SSD
- USB noise-canceling headset and at least 50 Mbps internet, wired preferred
- Located in Latin America
What they offer
- Paid training program
- 15 days PTO per year
- Work remotely from anywhere in LATAM
This is our own short reading of the posting. The full description, and anything that has changed since, is on Geeks on Site's careers page behind the apply button.
