Specialty
The role
Mercury, a fintech company, is hiring a customer support specialist to answer users over chat, email and phone and handle account requests. The role can be remote within the United States.
What you will do
- Answer user questions by chat, email and phone
- Handle card disputes, missing payments and account requests
- Work with engineering to find and fix bugs
- Write help articles and FAQs
What they ask for
- 2+ years in customer experience or support
- Ability to explain complex terminology clearly
- Available at least one weekend day per 5-day shift
- Fixed long-term shift schedule
What they offer
- Equity
- Fixed shift schedule
This is our own short reading of the posting. The full description, and anything that has changed since, is on Mercury's careers page behind the apply button.
