Implementation Engineer, Customer Support

BitwardenNorth AmericaMid LevelSupport Engineering

The role

Bitwarden, a password and identity security company, is hiring an Implementation Engineer for its Customer Success team. You would lead proof-of-concept trials, deployments and integrations for customers. The team is all remote and the role is open to candidates located in the U.S., with no visa sponsorship.

What you will do

  • Act as a subject matter expert for Bitwarden and its product portfolio
  • Lead customer proof-of-concept trials, deployments and integrations of containerized services
  • Advise customers on best practices across the Bitwarden stack
  • Guide implementations and integrations with the customer's technology stack
  • Plan and present live technical product demonstrations
  • Work with Sales, Engineering and Product and document customer feedback

What they ask for

  • Located in the U.S.; no visa sponsorship is offered
  • Previous technical role such as Systems, Implementation, DevOps or IT Infrastructure Engineer
  • Excellent English and grammar
  • Strong problem-solving and project planning skills
  • Preferred: Linux, Windows, macOS, Docker, Kubernetes, Podman
  • Preferred: Active Directory, LDAP, Okta, Azure Entra ID, SSO (SAML, OpenID Connect), SCIM
  • Preferred: GCP, AWS, Azure, NGINX, SQL, DNS, TLS/PKI, REST APIs

What they offer

  • Fully remote team
  • Growth club for personal and professional development

This is our own short reading of the posting. The full description, and anything that has changed since, is on Bitwarden's careers page behind the apply button.

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