Specialty
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The role
The company is hiring a Japanese-speaking Database Support Engineer to help developers resolve complex issues with its Postgres platform. The role works with customers and engineering on Postgres, Auth, Storage, Realtime and Edge Functions. Japan business hours are required; being located in Japan is preferred.
What you will do
- Investigate and resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions and client libraries
- Advise users on workload optimization and common pitfalls
- Reproduce bugs, find root causes, suggest workarounds and escalate to engineering with repro steps
- Turn incomplete reports into actionable cases through targeted questions
- Spot patterns across tickets and suggest improvements to docs, tooling and product
- Mentor junior team members
What they ask for
- 6+ years in technical support, backend engineering, SRE or similar
- Deep PostgreSQL knowledge, including autovacuum, WAL growth, long transactions and table bloat
- Strong SQL and query optimization skills
- Experience troubleshooting complex setups such as multi-tenant schemas
- Experience with data migrations (pg_dump/restore, schema drift, failed migrations)
- Hands-on cloud experience, such as AWS, and comfort with Linux and the terminal
- Fluent Japanese and English, with experience supporting technical products in Japanese
- Able to work during Japan business hours
What they offer
- Fully remote with a co-working allowance
- Equity (ESOP) for every team member
- Tech allowance for work equipment
- Health insurance covered 100% for employees and 80% for dependents
- Annual education allowance
- Annual company off-site
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