Specialty
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The role
The company is hiring a Premium Support Engineer for Singapore, working weekends, to support its highest-value customers on the agentic software creation platform. The role starts remote and is planned to become hybrid once a local office exists.
What you will do
- Give fast, high-priority support to Premium customers within strict SLAs
- Diagnose, reproduce and resolve complex technical issues across the platform
- Escalate and track high-impact issues with Product and Engineering
- Lead customer communication during outages and incidents
- Spot recurring issues and help reduce time to resolution
- Improve internal tooling, automation and documentation, and mentor other support engineers
What they ask for
- 3+ years in technical support, developer support or systems engineering
- Experience giving rapid-response support to enterprise or high-value customers
- Debugging skills in JavaScript, Python or similar languages
- Clear written and verbal communication under time pressure
- Familiarity with Zendesk, Linear and Slack
- Able to manage several high-priority issues at once
- Based in Singapore for weekend coverage
What they offer
- Competitive salary and equity
- 401(k) with 4% match (US only)
- Health, dental, vision and life insurance
- Paid parental, medical and caregiver leave
- Flexible time off plus holidays
- Monthly wellness stipend and quarterly team gatherings
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.