Specialty
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The role
The company is hiring an Intermediate Support Engineer for a shift role of 8-hour shifts, four weekdays and one weekend day. The work is supporting Self-managed and the company.com customers, remotely and asynchronously.
What you will do
- Support Self-managed and the company.com customers through Zendesk tickets, merge requests, email and video calls
- Work with Product, Development, Infrastructure, Customer Success and Sales on features and bug fixes
- Write and update documentation based on customer interactions
- Pair with other Support team members and act as a stable counterpart
- Join weekday and weekend daytime on-call rotations for emergency support
- Review applications and join interviews for hiring
What they ask for
- Experience managing customer-facing cases from inquiry through triage, reproduction, bug report and resolution
- Excellent Linux administration knowledge (LFCE or RHCE level)
- Scripting, preferably Ruby or Bash, and MVC frameworks, preferably Ruby on Rails
- Experience with Git and CI/CD
- Experience writing support content
- Ability to explain complex topics to audiences of varying skill
- Availability for 8-hour shifts including one weekend day
What they offer
- All-remote, asynchronous work environment
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Home office support
- Parental leave
- Growth and development budget
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