Specialty
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The role
The company is hiring a Support Engineer to give developer support on its Postgres platform, covering weekends in North and South American time zones. Four 10-hour shifts, Friday to Monday, fully remote.
What you will do
- Give first responses on support cases, from billing and pre-sales to optimization questions
- Triage cases and point users to answers, code examples and docs, or escalate to the right team
- Monitor feedback channels including GitHub Issues and Discussions
- Spot where internal tooling could improve support efficiency
- Reproduce issues and build test cases
What they ask for
- 3+ years providing developer support to technical customers
- Proficient in SQL, ideally PostgreSQL, including complex queries
- Excellent communication and fluent English
- Skilled with Linux/Unix and the command line
- Experience working with GitHub Issues and Discussions
- Located in North or South America time zones
- Available for 4 10-hour shifts, 16:00-02:00 UTC, Friday to Monday
What they offer
- Fully remote with a co-working allowance
- Equity (ESOP) for every team member
- Tech allowance for home setup
- Health insurance covered 100% for employees and 80% for dependents
- Annual education allowance
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.