Specialty
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The role
The company, a Postgres development platform, is hiring a Support Engineer to help developers with issues and guidance on the product. This is a full-time remote role, and you must be located in North American time zones.
What you will do
- Give timely first responses to support cases, from billing to optimization questions.
- Triage cases by pointing users to docs and examples or escalating to the right team members.
- Monitor feedback channels including GitHub Issues and Discussions.
- Identify where internal tooling could make support more efficient.
- Reproduce issues, write test cases and improve test coverage.
What they ask for
- 3+ years of customer support experience helping technical customers or developers.
- Proficiency in SQL, ideally PostgreSQL, including complex queries.
- Fluent English and excellent communication skills.
- Comfortable with Linux/Unix and the command line.
- Experience working with GitHub Issues and Discussions.
- Located in North American time zones.
What they offer
- Fully remote, with a co-working allowance
- Equity (ESOP) for every team member
- Tech allowance for home setup
- Health insurance: 100% employee, 80% dependents
- Annual education allowance
- Asynchronous, flexible working
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.