Specialty
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The role
The company is hiring a Technical Support Engineer in Canada to answer customers through its Support Center by email and live chat. The platform sends email, push, in-app and SMS messages, and the role includes rotating weekend coverage.
What you will do
- Triage and resolve technical support tickets from customers
- Help new and existing customers get set up and diagnose tricky situations
- Support customers through email and live chat
- Work on process improvement
- Hold regular touch points with the Product and Customer Success teams and pass on product feedback
What they ask for
- Located in Canada, with working hours aligned to Central or Mountain time
- Willingness to work rotating weekend support coverage
- Experience in a technical support or customer-facing role, including live channel support
- Understanding of basic programming concepts such as APIs, variables, conditionals and loops; some JavaScript is a plus
- Excellent written and verbal communication
- Previous SaaS experience or understanding of technical platforms
- Marketing automation or email tool experience is a plus
What they offer
- 100% coverage of medical, dental, vision, mental health and supplemental insurance premiums for you and family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.