Specialty
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The role
The company, a nearshore outsourcing firm, is hiring a Level 3 MSP relationship and project lead at an IT managed services provider with a 30-year history. The role owns technical infrastructure and the client relationship for startup and VC firm accounts.
What you will do
- Deploy, configure and manage the security tool stack (SentinelOne, Okta, Entra ID, KnowBe4) across client environments.
- Provide Tier 2 and Tier 3 support for Mac workstations, networks, Google Workspace and SaaS.
- Lead technical projects such as migrations, security rollouts, network upgrades and compliance work.
- Act as primary technical contact for assigned client accounts and lead client presentations.
- Automate repetitive work and fix recurring issues at the root cause.
- Run updates, backups and security audits, and evaluate new platforms.
What they ask for
- 10+ years in IT support, systems administration and security project delivery.
- Strong macOS support; Apple Desktop Support certification within 90 days if lacking.
- Google Workspace administration for distributed teams.
- Hands-on zero-trust SaaS security tools and MDM (Jamf, Intune).
- Solid networking (VPNs, firewalls, routing), ideally Cisco Meraki.
- Led security implementation projects end to end, from scoping to client sign-off.
- Primary contact for client accounts, with strong satisfaction evidence.
- Independent work across multiple time zones.
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.