Specialty
The role
Customer.io is hiring a Technical Support Engineer in Canada to answer customers through its Support Center by email and live chat. The platform sends email, push, in-app and SMS messages, and the role includes rotating weekend coverage.
What you will do
- Triage and resolve technical support tickets from customers
- Help new and existing customers get set up and diagnose tricky situations
- Support customers through email and live chat
- Work on process improvement
- Hold regular touch points with the Product and Customer Success teams and pass on product feedback
What they ask for
- Located in Canada, with working hours aligned to Central or Mountain time
- Willingness to work rotating weekend support coverage
- Experience in a technical support or customer-facing role, including live channel support
- Understanding of basic programming concepts such as APIs, variables, conditionals and loops; some JavaScript is a plus
- Excellent written and verbal communication
- Previous SaaS experience or understanding of technical platforms
- Marketing automation or email tool experience is a plus
What they offer
- 100% coverage of medical, dental, vision, mental health and supplemental insurance premiums for you and family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- Professional development budget
This is our own short reading of the posting. The full description, and anything that has changed since, is on Customer.io's careers page behind the apply button.
