Specialty
The role
Instacart is hiring a Bilingual Customer Experience Specialist to handle phone, chat and email support for consumers, shoppers, retailers and advertisers. Spanish fluency is required. The work is full-time across shifts running seven days a week, including evenings, weekends and holidays.
What you will do
- Handle live phone, chat or email contacts for up to 100% of scheduled time
- Resolve order and account issues using workflows, policies and knowledge base content
- Investigate account history, order details and past interactions for fair outcomes
- Escalate cases outside standard paths and create detailed transfer tickets
- Flag patterns, process gaps and emerging issues to supervisors and leadership
What they ask for
- Fluent Spanish, spoken and written
- 1+ year in a customer-facing role such as support, retail, hospitality or call center
- High school diploma or equivalent
- Comfort handling live contacts most of the day in a metrics-driven setting
- Clear written and verbal communication and careful case documentation
- Availability for evenings, weekends and holidays; 40 hours per week
- Basic proficiency with CRM tools and Google Workspace
What they offer
- Remote role under a flex-first policy
This is our own short reading of the posting. The full description, and anything that has changed since, is on Instacart's careers page behind the apply button.
