Specialty
Languages and tools
The role
Aidey, an AI-first outsourcing company operating from the Philippines, is hiring an associate-level E-Commerce App Technical Support Specialist for a client that sells a conversion optimization and personalization platform for Shopify brands. Rotating shifts, weekends and on-call coverage are required.
What you will do
- Monitor, troubleshoot and respond to inbound support inquiries in real time
- Open and monitor Jira tickets and escalate internally when needed
- Learn each customer's business size and goals to give relevant support
- Give guidance on CRO best practices with help from the client's CRO experts
What they ask for
- Very high level of fluency in English, spoken and written
- At least 1 year of technical support in a SaaS environment, handling tickets and integration or setup issues
- Hands-on experience with HTML and CSS
- Experience with HubSpot or a similar CRM or ticketing system
- Stable internet of 100+ Mbps and a quiet workspace
- Available for rotating shifts, weekends and on-call coverage
- JavaScript, Shopify, live chat, Jira, browser dev tools and CRO knowledge are advantages
What they offer
- Above-market base
- Fully remote
- Direct line to client stakeholders
- Growth track toward lead or specialist roles
This is our own short reading of the posting. The full description, and anything that has changed since, is on Aidey's careers page behind the apply button.
