Specialty
The role
Twilio is hiring a Personalized Support Engineer to work remotely from India, helping customers and partners solve technical problems on its platform. The role follows a shift schedule for the EMEA region, five days a week.
What you will do
- Resolve customer technical issues and escalations
- Work with customers' developers and support staff on high-impact problems
- Report reproducible bugs to Twilio product and engineering teams in JIRA
- Pass customer feedback to product teams
What they ask for
- Fluent spoken and written English
- 2+ years in a client-facing technical role, ideally supporting REST APIs
- Experience with a ticket system such as Zendesk
- Experience supporting customers under SLAs of 3 hours or less
- Shift 13:00-22:00 IST, possibly including weekends
- Based in Karnataka, Telangana, Delhi, Tamil Nadu or Maharashtra
This is our own short reading of the posting. The full description, and anything that has changed since, is on Twilio's careers page behind the apply button.
