Specialty
Nice to have
The role
Linear, a product development software company, is hiring a Product Support Specialist to help customers with onboarding, account setup and bug investigation across email, Slack and social channels. Open to people in the US or Canada on Eastern or Central Time.
What you will do
- Support customers through onboarding, account setup and debugging
- Resolve inbound issues across email, Slack, Twitter and Reddit
- Reproduce and document bugs with engineering
- Pass on trends from customer feedback
What they ask for
- Customer service skills with a technical or engineering user base
- Experience troubleshooting technical issues, including APIs and integrations
- Based in the US or Canada, Eastern or Central Time
- Plus: SQL, JavaScript, APIs, GitHub
What they offer
- Equity
- Health coverage
- Remote-first, no required commute
This is our own short reading of the posting. The full description, and anything that has changed since, is on Linear's careers page behind the apply button.
