Specialty
Who is hiring is shown to signed-in users. Create a free account to see the employer and apply.
The role
The company is hiring a Senior Machine Learning Engineer (IC5) for its CX Intelligence team, building a hybrid vendor and internal chatbot experience behind the company Chat and the Help Center. The company is remote-first.
What you will do
- Build the orchestration layer for state transitions, context sharing and intent routing across vendor and internal LLM frameworks
- Build production Python services connecting ML/AI to customer-facing products
- Lead complex ML projects from design through delivery
- Set best practices for system design and AI/ML workflows
- Mentor engineers
- Run design reviews for security, scalability and performance
What they ask for
- 5+ years in machine learning and software engineering, shipping production ML services at scale
- Hands-on with LLMs and frameworks such as LangGraph, LangSmith, Google ADK, Vertex AI or AWS Bedrock
- Deep Python skills with well-tested production code
- Specialized knowledge in NLP, information retrieval, computer vision or statistical modeling
- Ability to write design documents and present ML architecture to cross-functional groups
- Responsible use of generative AI tools with human oversight
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.