Specialty
Who is hiring is shown to signed-in users. Create a free account to see the employer and apply.
The role
The company is hiring a Staff Software Engineer in its Customer Experience engineering group, which builds secure internal platforms for about 7,000 support, compliance, legal and investigations specialists. You would act as technical anchor across 8 squads. Remote-first with quarterly in-person sessions.
What you will do
- Own the AI maturity and developer-experience roadmap for the group, prototyping on the company's AI platform
- Lead workstreams improving reliability, observability, change-failure rate and operational readiness
- Set build-versus-buy strategy for developer-experience and AI tooling
- Provide staff-level architecture help to squads facing complex problems
- Build reliable, secure backend services with SLO ownership and incident response, with traceable production changes
What they ask for
- 8+ years of software engineering delivering large-scale distributed systems
- Backend and API experience with gRPC, MCP or GraphQL, and microservices
- Cloud-native experience: AWS, Kubernetes, Terraform, CI/CD, Kafka or MQ, caching, SQL or NoSQL
- Experience building secure, compliant internal tools with audit logging and data governance
- Experience with agentic AI systems such as MCP servers, RAG pipelines or evaluation frameworks
- Proficiency in Go and willingness to work in Python
- Attend quarterly in-person working sessions
What they offer
- Equity and bonus eligibility as part of total compensation
- Medical, dental, vision and 401(k) benefits
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.