Specialty
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The role
The company, a nearshore outsourcing company for US businesses, is hiring a Customer Support Lead for a client's consumer mobile app. You will handle billing, refund, account and login issues across email, in-app chat and app store reviews, using AI tools.
What you will do
- Work the Zendesk queue across email and in-app chat
- Reply to App Store and Google Play reviews on the company's behalf
- Handle subscription lookups, billing questions and refunds in RevenueCat
- Resolve account and login issues
- Run light QA tests on new app releases and file bug reports
- Use AI tools to speed up resolution and flag recurring issues to the product team
What they ask for
- Prior consumer (B2C) app support experience, not B2B account management
- Zendesk or similar help desk, and CRM experience such as HubSpot
- Hands-on RevenueCat or Stripe plus App Store Connect and Google Play consoles
- Excellent written English, especially for public review replies
- Daily use of AI tools such as Claude or similar LLMs
- Experience writing knowledge base or help center content
- Ability to run structured QA passes and file reproducible bug reports
- Ability to resolve most tickets independently
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.