Specialty
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The role
The company is hiring a Customer Service Specialist for its Voice of the Customer work on Amazon seller accounts. You would manage buyer messages, negative feedback and reviews, and returns across an assigned set of client accounts. Open to Philippines and Latin America on a 9am-5pm PST schedule.
What you will do
- Handle buyer-seller messaging across an assigned book of client accounts
- Run negative feedback and product review remediation, escalating to Amazon when needed
- Coordinate return and refund decisions with brand management
- Spot complaint trends such as defects and listing mismatches and pass them to the Listing and Case teams
- Route FBA-related complaints to the FBA Resolution team with documentation
- Own one customer service function as an expert and guide junior peers
What they ask for
- 2 to 3 years of customer support or resolution experience, preferably in eCommerce
- Strong written and verbal communication and de-escalation skills
- Detail-oriented and proactive with buyer concerns
- Able to analyze buyer complaint and review data
- Available 9am-5pm PST
- Preferred: Amazon Seller Central, Feedback Manager, A-to-z claims and chargeback documentation
What they offer
- Fully remote, global team
- Room to shape your role and grow
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