Specialty
Languages and tools
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The role
The company, a global support-as-a-service company, is hiring a T3 Support Engineer to handle escalated backend, database and integration issues. The role works a fixed overnight schedule, Monday to Friday 10:30 PM to 7 AM GMT+11, and can be done remotely from the EU.
What you will do
- Investigate issues escalated from T1 involving backend, databases and integrations
- Reproduce bugs across web admin consoles, mobile apps and backend APIs
- Analyze logs, error traces and metrics to find root causes
- Query production databases read-only to validate data issues
- Make small low-risk fixes such as config changes, data corrections and targeted code patches
- Escalate complex issues to Engineering with clear findings and maintain runbooks
What they ask for
- Excellent English, at least C1 spoken and written
- Experience in technical support, SRE or engineering with strong troubleshooting and code-reading skills
- Customer-facing technical or customer support experience
- Strong SQL skills with production-scale relational databases
- Working knowledge of PHP and/or JavaScript/TypeScript
- Familiarity with AWS or another cloud, plus Sentry and Grafana or similar
- Computer with at least 8 GB RAM and 45 Mbps down / 20 Mbps up internet
What they offer
- Fixed Monday to Friday schedule
- Compensation in USD
- Referral rewards
- Internal health policy
- No time-tracking requirement
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.