Specialty
Languages and tools
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The role
The company is hiring call center representatives to support a government client. The work is answering and documenting incoming calls and reporting in government systems. The posting does not state a location limit beyond passing a government security check.
What you will do
- Answer and track incoming calls for a government client
- Interview callers and use judgment beyond scripts and decision trees
- Record call details accurately in several systems at once
- Prepare and submit detailed reports in government systems
- Research callers' issues in databases and open sources, then route or escalate calls
What they ask for
- 3+ years of call center experience
- High school diploma or equivalent
- Able to talk and enter data at the same time
- Proficient in Microsoft 365, especially Word, for writing professional reports
- Experience with telephony systems and CRMs
- Experience handling sensitive information
- Able to pass a government security background check
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.