Specialty
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The role
The company is placing an Admin / Level 1 Helpdesk Support contractor with an Australian technology company that manages infrastructure for residential and commercial buildings. Candidates should be Philippines-based and work around Australian business hours.
What you will do
- Monitor and triage incoming customer support tickets and escalate when needed
- Follow up with customers for information and keep them updated on progress
- Maintain tickets, customer records and site information in Zoho Desk and Zoho CRM
- Assist with administration in SharePoint, Outlook and SimPro and keep spreadsheets current
- Update knowledge base articles, manuals and technical documentation
What they ask for
- Previous experience in administration, customer support, helpdesk or a similar coordination role
- Comfortable with ticketing systems and juggling multiple requests
- Strong written and spoken English
- Good working knowledge of Microsoft 365, especially Outlook and SharePoint
- Confident with spreadsheets and accurate data upkeep
- Able to work remotely with an Australian team around AU business hours (about 9 AM to 5 PM)
- Nice to have: Zoho Desk, Zoho CRM or SimPro, and basic networking knowledge
What they offer
- Independent contractor agreement
- Flexibility in how you manage your time within AU hours
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