Specialty
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The role
The company is placing a Customer Support Admin contractor with an Australian supplier of rainwater, gutter guard and plumbing products. The role is non-phone, handles email tickets and order follow-ups, and runs on Australian hours. Philippines-based candidates are sought.
What you will do
- Pick up phone-team follow-ups within 30 minutes, such as quotes, returns, order changes and recap emails
- Chase carriers like StarTrack, Toll and Australia Post about deliveries
- Investigate delivery and wrong-goods issues using carrier records and proof of delivery
- Manage email tickets on dispatch, returns, credits, payments and web orders
- Check and correct AI-drafted work before it goes out
- Call suppliers and carriers when needed
What they ask for
- Fast, accurate administration and data-entry skills
- Clear, professional written English
- Strong attention to detail
- Comfortable with ticketing systems, ERP systems and AI tools
- Able to handle high request volume without losing accuracy
- Available during Australian business hours, about 9 AM to 5 PM Monday to Friday
- Nice to have: Zendesk, Dynamics 365 Business Central, logistics or trade product experience
- Application needs a process-improvement example and an AI tool example
What they offer
- Independent contractor agreement
- Flexibility in how you manage your time within AU hours
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.