Specialty
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The role
The company, a nearshore outsourcing company, is hiring a Virtual Assistant to support an online marketplace for US customers. You would answer buyer and seller emails, review new listings and track shipping refunds. The company hires bilingual professionals in Latin America.
What you will do
- Answer about 20 buyer and seller emails a day and follow issues to resolution
- Respond within 4 hours on weekdays and 24 hours on weekends for urgent requests
- Review and approve roughly 100 new listings a day against guidelines
- Contact sellers about needed listing changes using templates
- Flag unusual, delayed or disputed transactions
- Track Shippo refunds and keep Google Sheets trackers
What they ask for
- Written English at B2 level or above
- 1 to 2 years in customer service, ideally email support for e-commerce or a marketplace
- Patient approach with customers who are not tech-savvy
- Proficiency with Google Workspace and PDF handling
- Able to learn web admin tools and follow written processes
- Reliable high-speed internet and a quiet workspace
- Nice to have: Shippo, listing moderation, interest in sports and outdoor gear
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.