Specialty
Languages and tools
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The role
CXM Direct, a regulated global fintech group, is hiring a Customer Support Officer reporting to the Head of Customer Support. The role helps trading clients with accounts and issues by chat, email and phone. Portuguese-speaking candidates are needed, working weekly rotating shifts including nights.
What you will do
- Manage live chat, email and phone communications with leads and clients
- Identify customer needs and answer inquiries within the set time frame
- Keep CRM records of all interactions and actions taken
- Create and assign tasks to other departments for inquiries that need investigation
- Follow up with clients and schedule callbacks
- Follow standard operating procedures and company policies
What they ask for
- Proven experience in customer support or client service
- Excellent command of English and native Portuguese, spoken and written
- Proficiency in Microsoft Word, Excel and Outlook
- Strong phone communication and active listening
- Ability to work under pressure and meet tight deadlines
- Flexible for weekly rotating morning, afternoon and night shifts
- Forex or financial markets background is a strong advantage
What they offer
- KPI bonus
- Night shift allowance
- Growth opportunities
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