Senior Software Engineer, Product/AI

Customer.ioNorth America, Latin AmericaSenior7+ years experienceFull-stack

Specialty

Full-stack

The role

Customer.io, a customer messaging platform used by over 9,000 companies, is hiring a Senior Software Engineer for product work with AI. The role builds full-stack features in Go, React and Ember for key customer workflows.

What you will do

  • Build full-stack features in Go, React and Ember that power customer workflows
  • Turn ideas into shipped customer value with teammates
  • Share progress and knowledge through short videos, writing and mentorship
  • Take part in an on-call rotation as required
  • Help systems scale with more customers, messages and use cases
  • Use AI agents for multi-file changes by scoping work, writing prompts and verifying output

What they ask for

  • 7+ years building and scaling backend services and product-facing features
  • Fluency in TypeScript, React or similar, and a statically typed backend language such as Go
  • Care for frontend polish, backend performance and customer experience
  • Proficiency with APIs, relational databases and writing testable, performant code
  • Bias for action and ownership of technical decisions

What they offer

  • 100% coverage of medical, dental, vision, mental health and supplemental insurance premiums
  • 16 weeks paid parental leave
  • Unlimited PTO
  • Stipends for remote work and wellness
  • Professional development budget

This is our own short reading of the posting. The full description, and anything that has changed since, is on Customer.io's careers page behind the apply button.

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