Specialty
The role
Supabase is hiring a Support Engineer to give developer support on its Postgres platform, covering weekends in North and South American time zones. Four 10-hour shifts, Friday to Monday, fully remote.
What you will do
- Give first responses on support cases, from billing and pre-sales to optimization questions
- Triage cases and point users to answers, code examples and docs, or escalate to the right team
- Monitor feedback channels including GitHub Issues and Discussions
- Spot where internal tooling could improve support efficiency
- Reproduce issues and build test cases
What they ask for
- 3+ years providing developer support to technical customers
- Proficient in SQL, ideally PostgreSQL, including complex queries
- Excellent communication and fluent English
- Skilled with Linux/Unix and the command line
- Experience working with GitHub Issues and Discussions
- Located in North or South America time zones
- Available for 4 10-hour shifts, 16:00-02:00 UTC, Friday to Monday
What they offer
- Fully remote with a co-working allowance
- Equity (ESOP) for every team member
- Tech allowance for home setup
- Health insurance covered 100% for employees and 80% for dependents
- Annual education allowance
This is our own short reading of the posting. The full description, and anything that has changed since, is on Supabase's careers page behind the apply button.
