Specialty
Must have
Nice to have
The role
Twilio is hiring a Technical Support Engineer 3 in its Global Customer Support team, working remotely from Ireland. The role resolves complex customer requests by phone, email and chat and includes shift and weekend rotations.
What you will do
- Resolve complex customer requests across phone, email and chat
- Handle customer escalations and document them
- Prioritise the queue to meet SLA targets
What they ask for
- 5+ years as a technical or application support engineer on complex software
- REST APIs, HTTP, Postman or curl, webhooks
- Debugging with logs, API calls, network traces and browser dev tools
- Fluent English
- Non-standard shifts, weekend and holiday on-call rotation
- Based in Ireland
This is our own short reading of the posting. The full description, and anything that has changed since, is on Twilio's careers page behind the apply button.
