Specialty
The role
Emerging Travel Group is hiring a Technical Support Specialist to investigate internal users' requests on hotel and room availability and handle alerts about availability drops. The role also helps improve internal processes and build AI-powered automations. Remote work is available.
What you will do
- Investigate internal technical requests about hotel and room availability
- Handle availability-drop alerts: analyze, test hypotheses and monitor recovery
- Cut the load on Development and QA by growing technical expertise and escalating well
- Maintain documentation and join regular meetings with the Product team
- Develop AI-powered automations and other process improvements
What they ask for
- Experience in technical support, integrations or IT operations
- Works autonomously, plans and prioritizes without close supervision
- Can investigate issues independently, form hypotheses and find root causes
- Experience with logs, monitoring tools and metrics; Grafana is a plus
- Understanding of HTTP/API, response codes and reading JSON/XML
- Basic SQL for querying and validating data
- Conversational English at B2 level
What they offer
- Remote work
- Partial compensation for external training and conferences
- Corporate English school
- Corporate prices on hotels and travel services
- Extra paid day off (MyTime Day Off)
This is our own short reading of the posting. The full description, and anything that has changed since, is on Emerging Travel Group's careers page behind the apply button.
