Specialty
Languages and tools
The role
CXM Direct, a regulated global fintech group, is hiring a Portuguese-speaking Customer Support Executive reporting to the Head of Customer Support. The role is remote in Latin America and handles leads and clients over phone, chat, email and the client portal.
What you will do
- Manage company chats, emails and calls
- Identify customer needs and handle inquiries from new leads and clients
- Offer support within the specified time frame
- Update the CRM and record all communications and actions taken
- Send tasks to other departments to solve inquiries that need investigation
- Follow up with clients and schedule callbacks
What they ask for
- Proven customer support experience
- Excellent command of English and Portuguese, spoken and written
- Proficiency in Microsoft Word, Excel and Outlook
- Strong phone handling and active listening skills
- Ability to work under pressure and meet deadlines
- Able to work independently and in teams, following standard processes
- Located in Latin America; Forex or financial markets background is a plus
What they offer
- Bonuses and commissions, with the scheme shared at interview
This is our own short reading of the posting. The full description, and anything that has changed since, is on CXM Direct LLC's careers page behind the apply button.
