Specialty
Languages and tools
The role
CXM Direct, a regulated global fintech group, is hiring a Customer Support Officer reporting to the Head of Customer Support. The role helps trading clients with accounts and issues by chat, email and phone. Portuguese-speaking candidates are needed, working weekly rotating shifts including nights.
What you will do
- Manage live chat, email and phone communications with leads and clients
- Identify customer needs and answer inquiries within the set time frame
- Keep CRM records of all interactions and actions taken
- Create and assign tasks to other departments for inquiries that need investigation
- Follow up with clients and schedule callbacks
- Follow standard operating procedures and company policies
What they ask for
- Proven experience in customer support or client service
- Excellent command of English and native Portuguese, spoken and written
- Proficiency in Microsoft Word, Excel and Outlook
- Strong phone communication and active listening
- Ability to work under pressure and meet tight deadlines
- Flexible for weekly rotating morning, afternoon and night shifts
- Forex or financial markets background is a strong advantage
What they offer
- KPI bonus
- Night shift allowance
- Growth opportunities
This is our own short reading of the posting. The full description, and anything that has changed since, is on CXM Direct LLC's careers page behind the apply button.
