Specialty
The role
SupportYourApp, a support outsourcing company, is hiring a Technical Support Consultant for a four-month project that may continue longer. Candidates in Madagascar or South Africa will troubleshoot a smart lighting product for customers by email and chat.
What you will do
- Answer technical questions by email and chat
- Diagnose bulb, app, connectivity and setup issues
- Document interactions and escalate unresolved cases
What they ask for
- C1 English, spoken and written
- At least 1 year in technical customer support
- Strong troubleshooting skills
- Computer with 8GB RAM and internet of 50 Mbps down, 40 Mbps up
- Video support experience is a plus
What they offer
- Flexible schedule
- Fully remote
- Compensation in USD
- No time tracking
- 4-month engagement with possible extension
This is our own short reading of the posting. The full description, and anything that has changed since, is on SupportYourApp's careers page behind the apply button.