Specialty
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The role
The company is hiring a Support Engineer for its U.S. Government Support team, helping public sector customers run the company in secure, constrained environments. The role is an overnight shift, 12:00am to 7:00am EST, and requires U.S. citizenship.
What you will do
- Resolve complex the company deployment issues for U.S. government and defense customers under strict security constraints
- Investigate logs, system performance and application behavior using Linux command-line tooling, often with limited telemetry
- Write reusable documentation and support content based on real customer cases
- Join pairing sessions and work with cross-functional teams to improve support processes
- Build and refine internal support tools and automation
- Take part in weekday and weekend on-call rotations and help review candidates and interview
What they ask for
- Must be a United States citizen because of government security requirements
- Experience handling customer cases from triage through reproduction, escalation and resolution
- Strong Linux systems administration and performance troubleshooting skills
- Scripting ability, preferably Ruby or Bash, and experience with MVC frameworks, preferably Ruby on Rails
- Practical experience with Git and CI/CD workflows
- Familiarity with AI/LLM developer tooling and gateways, including self-managed or air-gapped setups
- Able to work the overnight shift, 12:00am to 7:00am EST
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