Specialty
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The role
The company is hiring a product support specialist to help customers of its product development tool, from onboarding to debugging. The role is remote for candidates living in Australia or Singapore.
What you will do
- Help customers with onboarding, setup and debugging
- Resolve inbound issues across email, Slack, Twitter and Reddit
- Document and reproduce bugs with engineering
- Share customer feedback trends with the team
- Provide enterprise support alongside Customer Success and Sales
What they ask for
- Currently based in Australia or Singapore
- Familiarity with SQL, JavaScript, APIs and GitHub is a plus
- Experience supporting technical customers
What they offer
- Competitive salary and equity
- Health coverage
- Remote-first with no commute
- Paid month off after 4 years
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