Specialty
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The role
The company, a retail healthcare software provider, is hiring a support specialist to resolve escalated technical issues for its Wellbeing products. The role is remote in the United States.
What you will do
- Resolve technical issues escalated from Tier 1
- Diagnose software, network and configuration problems
- Keep customers updated on troubleshooting
- Log incidents and write knowledge base articles
What they ask for
- 2+ years in customer or technical support, ideally SaaS or healthcare tech
- Experience in psychiatry, behavioral or mental health practice settings
- Strong troubleshooting skills
- Excellent written and spoken communication
What they offer
- Health, dental and vision coverage
- Flexible paid time off and 10 paid holidays
- 401(k) with company match
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