Specialty
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The role
The company, a retail healthcare software provider, is hiring a customer support specialist to resolve payment processing issues for clinics. Remote candidates are considered; staff near its offices work hybrid.
What you will do
- Research and resolve payment and product issues
- Investigate failures, refunds, disputes and chargebacks
- Escalate complex cases with documentation
What they ask for
- 3+ years in payments support or processing
- Technical support and terminal troubleshooting
- Researching transaction issues independently
- Handling cases, escalations, calls and email
What they offer
- Health, dental and vision
- Paid time off
- 401(k) with company match
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