Specialty
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The role
The company, which makes fleet and operations software, is hiring a bilingual Spanish and English technical support engineer based remotely in Pakistan. The person resolves customer issues by phone, chat and email and investigates bugs.
What you will do
- Resolve customer issues with the company's products over phone, chat and email
- Investigate the source of errors and report bugs to engineering in Jira
- Analyse data to find root causes and the scope of issues
- Correct user and driver data with internal tools
- Coach Tier 1 agents on technical questions
What they ask for
- Fluent spoken and written Spanish and English
- 2 to 3 years in customer support, technical support or software development
- Technical troubleshooting skills for a SaaS product
- Familiarity with the software development process
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