Specialty
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The role
The company, a support outsourcing company, is hiring a Technical Support Consultant to troubleshoot client onboarding, data scanning and connectivity issues for enterprise customers. The role is fully remote and open to applicants in Azerbaijan, Argentina, Brazil, the Philippines, Georgia and Armenia.
What you will do
- Lead technical onboarding and troubleshooting for enterprise clients
- Diagnose connectivity and discovery errors in client data systems
- Audit logs to isolate bugs and misconfigurations
- Escalate unresolved product issues to engineering
- Support clients by email, tickets and occasional live sessions
What they ask for
- English at C1 level or higher, spoken and written
- At least 2 years in technical support, application support or technical account management for B2B software
- Understanding of data storage and access across M365, Google Workspace, AWS and Azure
- Knowledge of cloud architecture, networking and enterprise access controls
- Experience with centralised logging platforms
- LDAP and Active Directory (PowerShell, ADUC) experience is a plus
What they offer
- Fully remote
- Compensation in USD
- No time tracking
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.