Specialty
Who is hiring is shown to signed-in users. Create a free account to see the employer and apply.
The role
The company is hiring a senior manager to lead part of its Tier 2 and Tier 3 technical support organisation, managing managers and senior engineers. The role is remote from Islamabad or Lahore, Pakistan.
What you will do
- Own performance and staffing across several support teams
- Lead and develop managers and senior engineers
- Drive results on CSAT, SLA, backlog and escalations
- Partner with product, engineering and support operations
What they ask for
- 6+ years leading technical teams in high-volume support organisations
- Technical degree in computer science or engineering preferred, or equivalent experience
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.