Specialty
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The role
The company is hiring a Senior Assigned Support Engineer in the AMER region to support its largest Self-managed, Dedicated and the company.com customers. The team is fully distributed and the work is remote.
What you will do
- Support the largest customers so their the company environments stay stable and performant
- Troubleshoot complex, critical issues using Zendesk, logs and Linux tools such as strace
- Build proactive relationships with key customer stakeholders
- Work with Product, Development, Infrastructure, Customer Success and Sales on bug fixes and roadmap
- Write documentation and knowledge articles for customers and colleagues
- Join pairing sessions and hiring interviews
What they ask for
- Experience managing complex customer support cases from triage to resolution
- Advanced troubleshooting of multi-layered technical issues
- Strong Linux system administration (LFCE or RHCE level)
- Practical experience with the company and CI/CD
- Scripting in Ruby or Bash and familiarity with MVC frameworks, preferably Rails
- Ability to write clear knowledge articles and runbooks
- Located in the AMER region
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.