Specialty
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The role
The company is hiring a Support Engineer in the AMER region to support Self-managed and the company.com customers, working within the Engineering department. The team is distributed worldwide and the work is remote and asynchronous.
What you will do
- Support Self-managed and the company.com customers through Zendesk tickets, merge requests, email and video calls
- Work with Product, Development, Infrastructure, Customer Success and Sales on features and bug fixes
- Write and update documentation based on customer interactions
- Pair with other Support team members and act as a stable counterpart
- Join weekday and weekend daytime on-call rotations for emergency support
- Review applications and join interviews for hiring
What they ask for
- Experience managing customer-facing cases from inquiry through triage, reproduction, bug report and resolution
- Excellent Linux administration knowledge (LFCE or RHCE level)
- Scripting, preferably Ruby or Bash, and MVC frameworks, preferably Ruby on Rails
- Experience with Git and CI/CD
- Experience writing support content
- Ability to explain complex topics to audiences of varying skill
- Located in the AMER region
What they offer
- All-remote, asynchronous work environment
- Flexible paid time off
- Equity compensation and employee stock purchase plan
- Home office support
- Parental leave
- Growth and development budget
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.