Specialty
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The role
The company is hiring an experienced Database Support Engineer for its Support team to help developers resolve complex issues on its Postgres platform. The role is full-time and requires being located within EMEA time zones; the company is fully remote.
What you will do
- Resolve advanced customer issues across Postgres, Auth, RLS, Storage, Realtime, Edge Functions and client libraries.
- Advise advanced users on optimizing workloads and avoiding common pitfalls.
- Reproduce bugs, isolate root causes and escalate to engineering with clear reproduction steps.
- Spot patterns across tickets and recommend documentation, tooling and product improvements.
- Mentor junior team members and raise support quality.
What they ask for
- 7+ years in technical support, databases, backend engineering, SRE or a similar field.
- Deep PostgreSQL knowledge, including autovacuum, WAL growth, long-running transactions and table bloat.
- Strong SQL and query optimization skills.
- Experience troubleshooting multi-tenant schemas and distributed system behavior, including Edge Function failures.
- Experience with data migration problems (pg_dump/restore, schema drift, failed migrations).
- Hands-on AWS experience and comfort in terminal and Linux environments.
- Located within EMEA time zones; full-time.
What they offer
- Fully remote with a co-working allowance
- Equity (ESOP) for every team member
- Tech allowance
- Health insurance covered 100% for employees and 80% for dependents
- Annual company off-site and an education allowance
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.