Specialty
Languages and tools
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The role
The company is hiring a Product Support Specialist in Europe to support customers of its product development platform, handle inbound issues and feed customer insights back to the team. The company is remote-first and this role is open to candidates based in Europe.
What you will do
- Support customers through onboarding, account setup, debugging and integration discovery
- Resolve issues arriving by email, Slack, Twitter and Reddit
- Work with engineers to document and reproduce bugs
- Share trends from customer feedback to inform product decisions
- Lead select projects to improve support, knowledge sharing and product operations
What they ask for
- Based in Europe
- Excellent communication and customer service skills with a technical user base
- Ability to explain issues to non-technical users
- Experience troubleshooting technical issues, including APIs and integration setups
- Ability to reproduce bugs across browsers, Windows, Mac and mobile
- SQL, JavaScript, APIs and GitHub familiarity is a plus
What they offer
- Competitive salary and equity with extended exercise windows
- Daily meal and coffee stipend and paid co-working space
- Health coverage based on country requirements
- 5 weeks paid vacation and 4 months paid parental leave
- Paid month off after 4 years and every 2 years after
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