Specialty
Languages and tools
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The role
The company is hiring a Customer Support Consultant fluent in English and French to support tech clients by email, chat and calls. The role is fully remote with a flexible schedule.
What you will do
- Support customers via email, chat and calls
- Follow internal procedures and SOPs
- Work with internal teams to resolve issues
- Handle sensitive customer data securely
- Meet KPIs and keep a deep understanding of client products
- Communicate with developers and cross-functional specialists
What they ask for
- French and English at C1 level or higher, spoken and written
- At least 6 to 12 months of customer support experience
- Strong analytical thinking and research skills
- Computer with at least 8 GB of RAM
- Stable internet with at least 50 Mbps download and 40 Mbps upload
- Send CV in English
What they offer
- Flexible schedule and fully remote work
- Compensation in USD
- Referral rewards
- Internal health policy
- No time-tracking requirements
This is our own short reading of the posting. The full description, and anything that has changed since, is on the employer's careers page behind the apply button.